Terms & Conditions

Effective Date: [Sep 2014] Last Updated: [January 2026]

These Terms & Conditions (“Terms”) govern your access to and use of the website https://getexpertassistant.com (the “Site”) and any services provided by Expert Assistant, a business established in Delhi, India (“Expert Assistant,” “we,” “us,” or “our”).

By accessing the Site, submitting an enquiry, booking a consultation, or engaging us for services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. Definitions

• “Services” — virtual assistance, real estate virtual assistant support, transaction coordination, administrative support, social media management, website management, SEO, paid media, and any other services we agree to provide.
• “Assistant” — an individual employed or engaged by Expert Assistant and assigned to perform Services for you.
• “Engagement” — the specific commercial arrangement between you and us, as recorded in a Service Agreement, proposal, statement of work, order form, or accepted quotation.
• “Service Agreement” — the document setting out your plan, hours, scope, rates, and start date.
• “Client Materials” — data, files, credentials, content, templates, brand assets, and systems you provide or grant access to.
• “Work Product” — deliverables created by an Assistant specifically for you in the course of the Engagement.

2. Nature of Our Services

2.1 What We Are

Expert Assistant provides outsourced business support services delivered remotely from India. We supply trained personnel who perform tasks under your direction and to your specifications.

2.2 What We Are Not

We are not a law firm, accounting firm, licensed real estate brokerage, financial adviser, medical practice, or recruitment agency. Nothing we provide constitutes legal, tax, financial, medical, brokerage, or professional advice. Where a task requires a licensed professional or a regulated qualification, you remain responsible for obtaining that advice and for ensuring the task is lawful in your jurisdiction.

2.3 Real Estate and Transaction Coordination

Assistants performing real estate support and transaction coordination act in an administrative and coordination capacity only. They do not provide brokerage services, negotiate on your behalf, give advice on price or terms, or perform any activity requiring a real estate licence. You remain solely responsible for compliance with your local real estate licensing laws, MLS rules, brokerage policies, and disclosure obligations.

2.4 No Employment Relationship

Assistants are our personnel, not your employees, workers, or contractors. You do not hire, pay, discipline, or terminate them, and nothing in these Terms creates an employment, joint employment, partnership, agency, or joint venture relationship between you and any Assistant or between you and us. We remain responsible for their salaries, statutory benefits, and applicable Indian employment obligations.

3. Engagement, Onboarding, and Scheduling

1. Engagements typically begin with a free consultation. Nothing said during a consultation is binding until a Service Agreement is signed and the first invoice is paid.
2. We will match you with an Assistant based on your industry, workflow, and requirements. Timelines quoted on the Site (such as matching within 48 hours or onboarding within 5 business days) are good-faith estimates, not guarantees.
3. If an Assistant is not the right fit, notify us in writing within [14] days of onboarding and we will provide a replacement at no additional cost, subject to reasonable availability. Replacement requests after that period will be accommodated on a best-efforts basis.
4. Working hours. Your Assistant’s working hours, time zone coverage, and overlap with your business hours will be set out in your Service Agreement. Unless expressly agreed, Services are provided during standard working hours and do not include 24/7 individual coverage, on-call duty, or work on Indian public holidays.
5. Holidays and leave. Assistants are entitled to annual leave, sick leave, and Indian public holidays. We will give advance notice of planned leave and, where your plan provides for it, arrange backup coverage.

4. Fees, Invoicing, and Payment

1. Fees, plan type, included hours, and any overage rates are set out in your Service Agreement. Fees are exclusive of applicable taxes, including GST where chargeable.
2. Billing cycle. Unless agreed otherwise, Services are billed monthly in advance. Hourly or overage usage is billed in arrears at the end of the cycle.
3. Payment terms. Invoices are due within [7 / 15] days of the invoice date unless stated otherwise.
4. Payment methods and charges. You are responsible for bank charges, currency conversion costs, intermediary bank fees, and payment gateway fees. Payments must be made in the currency stated on the invoice.
5. Late payment. Overdue amounts may attract interest at [1.5]% per month or the maximum permitted by law, whichever is lower. We may suspend Services and revoke Assistant access after [7] days of non-payment, following written notice.
6. Unused hours. Unless your Service Agreement expressly provides for rollover, unused hours do not carry forward and are not refundable.
7. Rate changes. We may revise rates on [30] days’ written notice. Revised rates apply from your next billing cycle. If you do not accept a rate change, you may terminate under Section 12 without penalty.
8. No set-off. You may not withhold or set off payment against any claim without our written agreement.

5. Refunds and Cancellation

• Trial or pilot periods, where offered, are governed by the specific terms of that offer.
• Prepaid fees are non-refundable once the Assistant has been assigned and onboarding has commenced, except where we are unable to deliver Services due to our own default.
• Where we materially fail to deliver agreed Services and do not cure the failure within [10] business days of written notice, you may claim a pro-rata refund for the affected period.
• Refunds are processed within [15] business days of approval, to the original payment method.

Adjust these figures to match your commercial reality — refund terms are the single most common source of client disputes in this industry.

6. Your Responsibilities

You agree to:

1. Provide clear, accurate, and timely instructions, materials, and feedback
2. Provide access to systems using dedicated, permission-limited accounts — not shared master credentials or personal passwords
3. Ensure you have the legal right to grant access to any system, data, or account you share with us
4. Comply with all laws applicable to your business, including real estate licensing, advertising, telemarketing, anti-spam (CAN-SPAM, TCPA, GDPR, DPDP), and consumer protection laws
5. Review, approve, and take responsibility for any Work Product before it is published, filed, sent, or relied upon
6. Nominate a point of contact for approvals and escalations
7. Pay fees when due

You are responsible for the accuracy and legality of the instructions you give. We perform tasks as directed and do not independently verify the lawfulness of your business activities.

7. Prohibited Use

You may not instruct an Assistant, or use the Site, to:

• Engage in fraud, misrepresentation, phishing, or any unlawful scheme
• Send unsolicited bulk communications in breach of anti-spam laws, or engage in cold calling in breach of do-not-call regulations
• Create, scrape, or process data in breach of a platform’s terms of service or applicable privacy law
• Handle content that is obscene, defamatory, harassing, hateful, or involves the exploitation of minors
• Practise law, medicine, accountancy, brokerage, or any regulated profession without appropriate licensing
• Post fake reviews, manipulate engagement metrics, or misrepresent endorsements
• Infringe any third party’s intellectual property or confidentiality rights
• Access, copy, or interfere with our Site’s source code, security, or infrastructure

We may refuse or stop any task we reasonably believe breaches this Section, and may suspend or terminate the Engagement immediately without refund. Assistants may decline instructions they reasonably believe to be unlawful or unethical, without that constituting a breach by us.

8. Confidentiality

1. Each party will keep the other’s confidential information secret and use it only for the Engagement.
2. All Assistants and personnel sign written confidentiality and non-disclosure agreements before being assigned.
3. Confidentiality obligations survive termination for [3] years, and indefinitely for trade secrets and personal data.
4. Exclusions apply for information that is public through no fault of the receiving party, independently developed, lawfully received from a third party, or required to be disclosed by law or court order (with notice, where lawful).
5. A separate mutual NDA may be executed on request and will prevail over this Section to the extent of any conflict.

9. Intellectual Property

9.1 Work Product

Subject to full payment of all outstanding fees, all rights, title, and interest in Work Product created specifically for you vest in you upon payment. We assign such rights to you and will execute reasonable documents to give effect to this.

9.2 Our Retained IP

We retain ownership of our own methodologies, templates, checklists, training materials, internal tools, processes, and any pre-existing or generally applicable know-how, including improvements to them. Where such materials are embedded in Work Product, we grant you a perpetual, non-exclusive, royalty-free licence to use them as part of that Work Product.

9.3 Client Materials

You retain ownership of Client Materials and grant us a limited licence to use them solely to perform the Services.

9.4 Site Content

All content on the Site — text, graphics, logos, layout, and the “Expert Assistant” name and marks — is owned by or licensed to us and may not be copied, reproduced, or used without written permission.

9.5 Publicity

We may reference your business name and logo in our client list, case studies, and marketing, unless you opt out in writing. We will not disclose confidential details of your Engagement without consent.

10. Non-Solicitation of Personnel

During the Engagement and for [12] months after it ends, you agree not to directly or indirectly solicit, hire, or engage any Assistant or other Expert Assistant personnel who worked on your account, whether as an employee, contractor, or through a third party, without our prior written consent.

If you wish to hire an Assistant directly, we may permit it on payment of a buy-out fee equal to [3] months of that Assistant’s billed value or [insert fixed amount], whichever is higher. This is a genuine pre-estimate of our recruitment, training, and replacement costs, not a penalty.

This clause does not restrict responses to general public advertisements not targeted at our personnel.

11. Data Protection

1. Where we process personal data on your behalf, you are the controller / data fiduciary and we act as processor / data processor.
2. We process such data only on your documented instructions and in accordance with our Privacy Policy.
3. You warrant that you have a lawful basis and all necessary consents and notices in place for the data you share with us, including data about your own customers and contacts.
4. You acknowledge and consent that data will be transferred to and processed in India, and that our personnel will access it from India.
5. Where required, the parties will execute a Data Processing Addendum, and for EEA/UK data, Standard Contractual Clauses.
6. On termination, we will delete or return personal data within [30/60/90] days, subject to legal retention requirements.
7. We will assist you, at your cost where the effort is material, with data subject requests, breach notifications, and impact assessments.

12. Term, Suspension, and Termination

1. The Engagement runs for the term stated in your Service Agreement and, unless stated otherwise, renews automatically for successive monthly periods.
2. Termination for convenience. Either party may terminate on [30] days’ written notice, effective at the end of the then-current billing cycle.
3. Termination for cause. Either party may terminate immediately if the other commits a material breach that is not cured within [10] business days of written notice, becomes insolvent, or enters liquidation or bankruptcy proceedings.
4. Immediate termination by us. We may terminate immediately, without refund, if you breach Section 7 (Prohibited Use) or subject an Assistant to harassment, abuse, discrimination, or unlawful working demands.
5. On termination: all outstanding fees become immediately due; Assistant access to your systems is revoked; and we will provide a reasonable handover of Work Product in our possession, subject to payment of any outstanding amounts.
6. Sections 8, 9, 10, 11, 13, 14, 15, and 17 survive termination.

13. Warranties and Disclaimers

1. We warrant that Services will be performed with reasonable skill and care by suitably trained personnel.
2. Except as expressly stated, the Site and Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free performance.
3. We do not warrant any specific business outcome. Statistics, testimonials, and results referenced on the Site (including figures relating to client satisfaction, retention, deal volume, engagement growth, or productivity) reflect the experience of specific clients and are not a guarantee or projection of the results you will achieve.
4. We are not responsible for failures, downtime, data loss, or errors caused by third-party platforms, software, internet connectivity, or your own systems.
5. Assistants act on your instructions. We are not responsible for the consequences of instructions that are unclear, incomplete, incorrect, or unlawful.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

1. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, however arising.
2. Our total aggregate liability arising out of or in connection with the Engagement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees actually paid by you to us in the [3] months immediately preceding the event giving rise to the claim.
3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot lawfully be excluded.
4. Claims must be brought within [12] months of the date on which the cause of action arose.

15. Indemnity

You agree to indemnify, defend, and hold harmless Expert Assistant, its owners, officers, employees, and Assistants from and against any claims, damages, losses, liabilities, fines, and reasonable legal costs arising out of:

• your breach of these Terms or of any applicable law
• instructions you gave that were unlawful, infringing, or misleading
• Client Materials, including any claim that they infringe third-party rights
• your failure to obtain necessary consents for personal data shared with us
• any regulatory action relating to your licensing, advertising, or disclosure obligations

16. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, government action, changes in law, power or internet failures, telecommunications outages, cyber-attacks, or failures of third-party platforms. Affected obligations are suspended for the duration of the event. If the event continues beyond [30] days, either party may terminate the affected Engagement.

17. Governing Law and Dispute Resolution

1. These Terms are governed by the laws of India, without regard to conflict of law principles.
2. Subject to Clause 17.3, the courts at Delhi, India have exclusive jurisdiction.
3. Any dispute that cannot be resolved through good-faith discussions within [30] days shall be referred to arbitration by a sole arbitrator appointed by mutual agreement, conducted under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Delhi, India, and the language shall be English. The award shall be final and binding.
4. Nothing prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

Practical note: many US-based clients will resist Indian jurisdiction. It is common to keep Indian law and Delhi arbitration as your default in these public Terms, and negotiate a neutral seat (for example, Singapore under SIAC rules) in individual Service Agreements for larger enterprise clients. Discuss this with counsel.

18. General

• Entire agreement. These Terms, together with your Service Agreement, any DPA, and our Privacy Policy, form the entire agreement between us and supersede all prior discussions and proposals.
• Order of precedence. In the event of conflict: (1) a signed Service Agreement or DPA, (2) these Terms, (3) the Site.
• We may update these Terms at any time by posting the revised version on the Site. Material changes affecting active Engagements will be notified by email at least [15] days in advance. Continued use constitutes acceptance.
• If any provision is held unenforceable, the remainder continues in full force, and the unenforceable provision is modified to the minimum extent necessary.
• Failure to enforce any provision is not a waiver of the right to enforce it later.
• You may not assign the Engagement without our written consent. We may assign to an affiliate or successor in connection with a reorganization or sale of the business.
• Notices must be in writing and sent to the email addresses in Section 19, and are deemed received [2] business days after sending.
• No third-party rights. No person other than the parties has any right to enforce these Terms.
• These Terms are drafted in English, which governs in the event of any translation conflict.

19. Contact

Expert Assistant [Get Expert Assistant LLC] [Janakpuri], Delhi, [110059], India

General: [info@getexpertassistant.com]

• Legal / contracts: [support@getexpertassistant.com]
• Phone: [+1 217 334 2948]
• Website: https://getexpertassistant.com